Delivery

 Address
You can either have your goods delivered to your home address or you have the option to enter an alternative delivery address, so that you can have the parcel sent to work or a friend so that you know someone will be there to sign for delivery.

Charges
STANDARD DELIVERY to mainland UK.

Up to £10: £2.50
£10 - £20: £3.50
£20 - £100: £4.95
Over £100: FREE

Please contact for postage to Republic of Ireland, Channel Isles and Scottish Islands.
Despatch will be by Royal Mail or by contracted carriers for heavier items.

Please note that our carriers normally require a signature on delivery and they do not make timed deliveries.

Pricing
All products offered for sale are priced in pounds Sterling. Kids Playroom is not VAT registered. Any customs or import duties due when your package reaches its destination country will be your responsibility.
Occasionally, despite our best endeavours products appear mispriced, however we verify prices as part of our order confirmation email. If the correct price is lower than that promoted we will always charge you the lower amount and send you the product. If the correct price is higher, we will either contact you to advise you and request instructions before despatch or cancel the order and notify you accordingly.

Time
We aim to despatch goods within 2 working days.  We will contact you if this is not the case to advise when your order will be despatched.  .  In exceptional circumstances, please allow 28 days for delivery.  Should you have a specific delivery deadline, please contact us and we will endeavour to meet it.

Returns
If you find the goods unsuitable or you are not totally satisfied, providing you notify us within 8 working days from receipt of the goods for a Returns Merchandise Authority (RMA) number.  This can be requested by sending an email to enquiries@kidsplayroom.co.uk, or by telephone (01243 601188).

Goods should be returned to us unsoiled, unused and in all of the original packaging and complete with all tags still attached.  Goods must be fit for resale – not soiled in any way.   Do not write on the boxes or packaging. 

You will be entitled to an exchange or refund (less packaging and postage). You will be required to arrange and pay for the return postage. Goods should be well packed and clearly labelled enclosing your returns form and sent back to:

Kidsplayroom Limited, 36 Park Lane, Selsey, West Sussex, PO20 0HE

Failure to adhere to these conditions will result in your goods being returned to you at your cost.

It is your responsibility to obtain proof of postage.  Should a returned parcel become damaged or lost we do not compensate.  You will be responsible for the cost of returning cancelled or unwanted goods.  The Post Office will issue a free Certificate of Posting on request which gives a certain amount of insurance.  It is your responsibility to make sure this is adequate for the goods you are returning.

Goods becoming damaged in your opinion through defective material or poor workmanship should be returned for our inspection immediately, and if necessary the item may have to be returned to the manufacturer for testing. Goods should be returned clean and free from dirt.  In these cases 28 days must be allowed.  Under no circumstances should items be continued to be used when damaged, as you would have been deemed to have accepted the goods in their damaged condition.  Postage fees will be reimbursed for justified claims.

We do not give refunds on items notified after 8 working days, or damaged goods not notified to us within 14 days from receipt.

Do not return goods without an RMA number.

 

Export
We are happy to deliver goods outside the UK, Email us for a delivery quote.

 

 


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